Shipping Policy
The Shade Centre uses a variety of different freight companies as well as Australia Post to transport goods. We will send your order with the company we believe will be most suited based on the goods ordered, delivery location, price and expected delivery time.
All deliveries are Door to Door where possible however in some cases, Remote Townships/Islands/Isolated Communities/etc, delivery will be to nearest freight depot for customer to collect.
All Items are sent with Insurance
The Shade Centre packages all items in a way that we believe will ensure they arrive safely and in good condition.
If any damage occurs within transit we will endeavour to arrange a quick solution to any problem provided a claim is made within 24 hours of delivery (See our Returns Policy page for more info).
For all Courier Deliveries we ask that you provide an address and phone number where someone is in attendance during weekday business hours to sign for and accept delivery.
We also need instructions on where you authorise the courier to leave the package on your premises if no one is in attendance to sign for delivery.
We cannot despatch orders until we have Delivery Instructions and a Phone Number.
Due to the wide range of items we sell, and the wide variation in size/shape/weight between each item, we have settled on what we believe is the simplest and fairest method of freight pricing for all customers, if you have any questions regarding the cost of delivery to you then please feel free to contact us to discuss your options.
The Shade Centre endeavours to have all orders packaged and despatched within 48 hours of order being placed and payment being received however there may be delays in despatch due to freight companies not collecting on public holidays/weekends/seasonal holidays/severe weather conditions etc.
Approximate Delivery Times* after Despatch from The Shade Centre:
South East Qld: up to 3 working days
Rest of Qld: up to 12 working days
Sydney and Canberra Metro Area: up to 3 working days
NSW and ACT Regional Areas: up to 12 working days
Melbourne Metro Area: up to 5 working days
VIC Regional Areas: up to 12 working days
Adelaide Metro Area: up to 7 working days
SA Regional Areas: up to 12 working days
Perth Metro Area: up to 9 working days
WA Regional Areas: up to 15 working days
Tasmania: up to 15 working days
NT: up to 15 working days
* These times do not take into account busy periods (xmas, easter, etc), seasonal closures and public holiday periods.
If you order an item/umbrella that needs to be manufactured than the manufacturing time will need to be added to the approximate delivery time
If you have any questions regarding our Freight Policy please contact us.
